Blue Coins is the virtual currency of GamersGate. Any product can be purchased with Blue Coins. You can buy Blue Coins to your account and you will also get them as a reward when purchasing games or participating on the site by, for example writing reviews, rating games or solving questions in Game Tutor.

The amount of blue coins that you have can be found if you:

1) Log in on the site

2) Go to My Account tab

3) Chose Account Information sub-tab

There you can see how many coins you have. When buying on the site, after choosing the Check Out option, you will have a possibility to use blue coins. Note, that if you do not possess enough blue coins, the option will not be available and will be greyed out.

You can buy blue coins at http://www.gamersgate.com/bluecoins/

Yes, you can.

• 1) Copy the download file and the temp folder as they are located near each other
• 2) Paste on another computer that has connection to the internet
• 3) Run the download file and fill in the login/password if necessary
• 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.

NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

No, you cannot. Internet connection is required to install games. If the target computer has slow download bandwidth, then the game can be downloaded on another computer and then transferred in any way to your original computer. There you can use them to install, but connection is needed to sign in and start the installation process.

NOTE: You should move the download file and the temporary Gamersgate folder (GamersGate temporary files) as they are placed near each other in order to install the downloaded games. Otherwise the downloader will start the download process again. Installation should be started using the download file, and it cannot be done manually from the temporary folder.

No.

Yes, some games got some kind of protection. This is done according to the agreement with the developers and publishers. However, the activation limit that may be on this protection is easy reset by an email to support@gamersgate.com. Any game bought on GamersGate is yours to download and install as many times as you like.

GamersGate is a download service only and does not provide retail copies of games. The games you buy are available to you on your account at: http://www.gamersgate.com/ under My Games tab.

The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

To retrieve your password/username you can use the "forgot password" function on this page

http://www.gamersgate.com/account/requestpw

and have it sent to your e-mail address, that you have indicated in your account details.

If you experience problems using that function please contact support@gamersgate.com

NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

GamersGate is a download service only and does not provide retail copies of games. Your game is available on your account at: http://www.gamersgate.com/

Check My Games tab for the list of games you bought.

NOTE: For each customer Gamersgate includes a free game named Volvo, which you can download anytime, anywhere.

To purchase games on GamersGate you need to do the following:

1) Log in to your account or register a new account here.

2) Chose the game you want and click on the “BUY” button.

3) Click on your shopping cart and proceed to checkout.

4) Pay using PayPal or your Credit Card.

Any game bought on GamersGate is yours to download and install as many times you like. Some games are protected with an activation limit, but that limit is easily reset with an email to support@gamersgate.com

You can send a mail to support@gamersgate.com

GamersGate is a leading digital distribution platform, providing ready gaming experiences for gamers worldwide – anytime, anywhere. Viewed as a strong contender in the digital download arena, GamersGate continues to redefine the download industry. Future strategies include the launch of several additional services, and the further aggressive expansion of its product portfolio, from a wide range of internationally recognized publishers.

If your order is confirmed, then the games are at your disposal on your GamersGate account.

You need to

1) Log in to your account at Gamersgate

2) Go to My Games tab

3) Check the Purchased Games sub-tab

NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

The manual, if there is one available can be found in the My Games section once you are logged in. It is right under the title of the concerned game (some games may miss manuals).

Manuals can also be found in the game installation folder or the folder where the game is installed. If you require a manual for some game, and it is not present at any places described above, you can send an email to support@gamersgate.com and ask for it to be sent to you.

The Serial Key can be found in the My Games section once you are logged in.

• Log In
• Go to My Games tab.
• Choose Purchased Games sub-tab

And if you have a game, that needs a serial to activate it, then it will be right under the title of the corresponding game.

NOTE: not all games require serials in order to play them. If the game requires a serial, but it is not given to you at your game page, contact support@gamersgate.com for help.

Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

Blue Coins is the virtual currency of GamersGate. Any product can be purchased with Blue Coins. You can buy Blue Coins to your account and you will also get them as a reward when purchasing games or participating on the site by, for example writing reviews, rating games or solving questions in Game Tutor.

The amount of blue coins that you have can be found if you:

1) Log in on the site

2) Go to My Account tab

3) Chose Account Information sub-tab

There you can see how many coins you have. When buying on the site, after choosing the Check Out option, you will have a possibility to use blue coins. Note, that if you do not possess enough blue coins, the option will not be available and will be greyed out.

You can buy blue coins at http://www.gamersgate.com/bluecoins/

Besides Credit Card payments we also accept PayPal as a payment method. PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. For more information please check out PayPal official website.

Make sure your personal information in your GamersGate account is correct and conformably with your user information on you credit card.

A pending Paynova order is probably due to an uncomplete order. You may have failed to edit the 3D Secure code or Verified by Visa code. Maybe you could not see the window where the code should be entered? Please try to order againand make sure that any pop-up blockers are switched off for Paynova.com.

NOTE: Gamersgate does not store bank account information - Gamersgate uses payment services, provided by other companies, anddoes not handle payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

Make sure you have your Java enabled when you are using this payment system.

No, Gamersgate does not save the credit card information of users. All payments are handled directly through integrated pages of our payment partners. GamerGate never directly accesses your CC information.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

To purchase games on GamersGate you need to do the following:

1) Log in to your account or register a new account here.

2) Chose the game you want and click on the “BUY” button.

3) Click on your shopping cart and proceed to checkout.

4) Pay using PayPal or your Credit Card.

Your transaction is secure. GamersGate protects transactions by using Paynova or PayPal Payment Processor. Paynova and PayPal takes advantage of SSL (Secure Sockets Layer) encryption. In short, SSL encrypts information you are sending through the Internet, into a complex code that no one else can read or change. SSL is just as secure, as if you use your credit card at an ATM.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

Yes, it is. If you wish to verify this, please right click on the payment frame and look at the properties. You will see that the destination address begins with https:// - a sign for a secure connection.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

Error:

• The payment could not be completed. Please use another credit card or payment option. If the problem persists, contact support@gamersgate.com.
• Error code: 10417

Contact your bank. They have probably blocked your credit card for international tranfers due to security reasons.

No, pending orders will not be handled and billed for unless you finish the payment procedure at the payment service web-page. In some time "Pending" orders, that are not handled and billed for will be automatically switched to "Canceled". Note, that sometimes it takes more time to handle payments, thus the game will be added when the payment is finally received.

A pending Paynova or Click and Buy order is probably due to an uncomplete order. You may have failed to edit the 3D Secure code or Verified by Visa code. Maybe you could not see the window where the code should be entered? Please try to order againand make sure that any pop-up blockers are switched off for Paynova.com or Clickandbuy.com.

If you have a pending order, and the game is missing on your account, but the payment was made, then you should contact support@gamersgate.com and your order will be checked out and corrected if it is necessary.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova), and all issues concerning payment procedures and blocks may be resolved with them. Otherwise, if you have a problem with an order or games being added to your account, you can contact support@gamersgate.com and you will be gladly assisted.

We can suggest some solutions for resolving this issue:

1) Make sure you have disabled any pop-up blockers and have cookies enabled. In most cases this is the usual solution for this issue.

2) If the first solution does not work, try to use another browser to navigate to the payment page again.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova), and all issues should be resolved with them.

This may be a Microsoft application within the .NET Framework 2.0 and reinstalling .NET Framework 2.0 will probably solve this BUT dfsvc.exe may also be a TROJAN and a total scan of your computer is highly recommended.

You can also take a look at this link:

http://geeks.netindonesia.net/blogs/rahmat.faisal/archive/2007/09/13/Clickonce-dfsvc.exe-has-encountered-a-problem.aspx

The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

• 1) Check your Internet connection and try disabling your firewall if youve got one. This message may appear when the connection is interrupted, or very slow.
• 2) Reboot your PC - this may remove some temporary files, clean some memory, and may help in removing this message
• 3) Just wait 5-10 minutes and try again - this is most probably a temporary problem, so whatever causes it, it may be gone after a while.
• 4) Try downloading the game from another computer, and if the error does not appear there, you can copy the downloaded files and the download file (!) to your computer and run the file. It will then search for the downloaded files. If the temporary folder for downloaded games and the download file are in the same place, then it will find the files and start the installation process. If after all you still experience this problem, do write to support@gamersgate.com.
• Do NOT use the RUN option in Internet Explorer. Download the Downloader to your desktop or preferd download area and click the downloader to initiate the download/install process.

Some anti-virus applications react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses. The virus guard could block the execution of the installation. To resolve this you may try to change the configuration of the securing application and see if you have more satisfying results then.

This problem is most likely due to a non supported character in your password or username for the GamersGate account.

Change it and try again.

Common reason is that ISP uses an inner anti-virus which detects suspicious sites and check if they are containing viruses, trojans worms and etc. So it probably filtered your download domain and caused the download manager problems when it tried to continue downloading, as the problem may happen when you try unpausing. There are several possible reasons for you to receive such a message.

You can do the following:

• 1) Check your internet connection. This message may appear when the connection is interrupted, or very slow.
• 2) Reboot your PC - this may remove some temporary files, clean some memory, and may help in removing this message
• 3) Just wait 5-10 minutes and try again - this is most probably a temporary problem, so whatever causes it, it may be gone after a while.
• 4) Try downloading the game from another computer, and if the error does not appear there, you can copy the downloaded files and the download file (!) to your computer and run the file. It will then search for the downloaded files. If the temporary folder for downloaded games and the download file are in the same place, then it will find the files and start the installation process. If after all you still experience this problem, do write to support@gamersgate.com.

This may happen due to different reasons. Some of them may be:

• 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
• 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.

Turn off real time protection in BitDefender.

NOTE: Some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

Yes, you can.

• 1) Copy the download file and the temp folder as they are located near each other
• 2) Paste on another computer that has connection to the internet
• 3) Run the download file and fill in the login/password if necessary
• 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.

NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

No.

Yes, unless GamersGate is blocked manually of course. The Windows version of the GamersGate downloader uses the same proxy settings as Internet Explorer, which can be set in the control panel.

No, it is not, but some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

NOTE: For BitDefender you may turn off real time protection.

The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

Tip from Customer:

Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

Download a new Downloader for the game and try again.

Change settings for your browser or try another browser.

Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

• 1 - you can use a flash drive that has 8 gb space and download to it.
• 2 - you can use an external hard disc that has NTFS as a file system.
• 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
• 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.

To retrieve your password/username you can use the "forgot password" function on this page

http://www.gamersgate.com/account/requestpw

and have it sent to your e-mail address, that you have indicated in your account details.

If you experience problems using that function please contact support@gamersgate.com

NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

You need to

1) Log in on the site

2) Go to My Games tab on the left

3) Chose Purchased Games option

4) Click the Download button next to the game in the list of purchased games.

5) After the download is finished the installation procedure starts automatically.

This is how it workshttp://www.gamersgate.com/?page=shop&what=downloader

NOTE: Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

Installation is done automatically and it requires internet connection to be performed properly.

NOTE: it cannot be made manually. Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

The Downloader is no longer in use since a new download solution was brought up.

You need to

• 1) Log in on the site
• 2) Go to My Games tab on the left
• 3) Chose Purchased Games option
• 4) Click the Download button next to the game in the list of purchased games.
• 5) After the download is finished the installation procedure starts automatically.

This is how it workshttp://www.gamersgate.com/?page=shop&what=downloader

NOTE: Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

Some tips to follow during the whole process are the following:

• When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
• Upgrade your video drivers to the latest version - at least DirectX 9c from. They can be found at www.microsoft.com
• If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
• If you are using Windows XP and Vista it is better to have administrative rights on your account.
• You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
• Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
• If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
• If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

This problem may be due to...

1.You have got a demo of the game installed. Make sure you uninstall the demo before installing the full game.

2. You have patched the game with a patch for the disc version of the game. You must use a patch for a digital version of the game. If you cant find such patch on the official web sit or at the My Games section at GamersGate, please provide us the patch number and we will ask the developers about it.

3. Sometimes the "Run" option in Windows will not work. Download the file and double click it intead.

If you need assistance, you can send an email to support@gamersgate.com and you will be helped promptly.

May be caused due to proxys, firewalls, antivirus, wireless connections etc. Check your settings and if neccessery, disable what can be disabled.

There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games iare delivered from developers and publishers, so the risk of having an infected download is minimal.

NOTE: For BitDefender you may turn off real time protection.

The game is stored:

• a - in a folder named "GamersGate temporary files" next to the Download file that you Saved on your hard drive and used to download the game
• b - at the storage area you have set in the preferences for the browser in case you chose to Run the download when clicking the Download of the game.

After the download is complete you will be asked if you want to remove the files or not.

Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

Turning off write-protection on the temporary files is enough to make the installer work properly with them.

You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

This most probably a video driver problem and usually games offer to install DircetX after they install the game, so the game runs properly.

Do update your DirectX to preferably a 9c version from www.microsoft.com

NOTE: Windows Vista allows to use only DirectX version 10, meaning that games that require the previous version will sometimes not run on Vista due to this reason. Possible solution is to use Compatibility mode.

For this:

1) Right click on the icon that executes the game

2) Chose compatibility tab

3) Select the required operating system in the offered fields.

Check the forum for some information

http://forum.paradoxplaza.com/forum/showthread.php?t=368190

http://forum.paradoxplaza.com/forum/showthread.php?t=394907

This may be a Microsoft application within the .NET Framework 2.0 and reinstalling .NET Framework 2.0 will probably solve this BUT dfsvc.exe may also be a TROJAN and a total scan of your computer is highly recommended.

You can also take a look at this link:

http://geeks.netindonesia.net/blogs/rahmat.faisal/archive/2007/09/13/Clickonce-dfsvc.exe-has-encountered-a-problem.aspx

The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

Try download or install the game on another drive. It may matter if the drive is FAT32 or NTFS formatted.

Corrupted files. Delete any downloaded files and try again.

Some anti-virus applications react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses. The virus guard could block the execution of the installation. To resolve this you may try to change the configuration of the securing application and see if you have more satisfying results then.

This problem is most likely due to a non supported character in your password or username for the GamersGate account.

Change it and try again.

Do update your DirectX to a 9c version at www.microsoft.com. Having the DirectX 10 version doesnt always seem to be good enough.

NOTE:  Some games can be run only having DirectX 9.0c version, at the same time Vista supports 10 and higher.

This type of messages appear in case you are installing an expansion or an add-on, not having the required original\previous expansion installed, or you are installing in a different folder. This is most common for adding Hearts of Iron Armageddon to Doomsday expansions and it means that you have installed Armageddon in the wrong folder or not installed at all. The correct install path AFTER Armageddon is installed is, by default, C:Program FilesParadox InteractiveDoomsday.

ADVICE: Do read the game details on games page to know what is required for a particular game/expansion to be installed.

This may happen due to different reasons. Some of them may be:

• 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
• 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.

Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

 Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

This problem maybe caused by having a corrupted Arial font file. You can search for it on the web, find it on your Windows installation CD. Replacing the font may solve this problem. For help contact support@gamersgate.com

NOTE: We do not encourage customers to use any font from the network, and preferably it is collected from an official source.

Turn off real time protection in BitDefender.

NOTE: Some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

No, it is not, but some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

NOTE: For BitDefender you may turn off real time protection.

As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system there have been reports of difficulties installing addons from GamersGate to original games bought elseware.

There suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

Probably a problem with your security applications interrupting the download.

Known program(s) that may give this problem

* Nvidia Forceware (Firewall)

External hard drives with faulty bios settings or being formatted in wrong file(FAT32, NTFS) system may also cause this problem 

Tip from Customer:

Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

Download a new Downloader for the game and try again.

Change settings for your browser or try another browser.

Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

• 1 - you can use a flash drive that has 8 gb space and download to it.
• 2 - you can use an external hard disc that has NTFS as a file system.
• 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
• 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.

You can only use patches made for download versions. If the developer do not provide such patch and you think your game need the patch, please contact support@gamersgate.com about it. Include information about what game it is and the name of the patch you think we need to add. Please note, that it may take time to produce and acquire a patch, and that customer support has a main priority set to answering e-mails about problems, yet still your request will be transferred and handled after it is received and read.

If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

Some tips to follow during the whole process are the following:

• When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
• Upgrade your video drivers to the latest version - at least DirectX 9c from. They can be found at www.microsoft.com
• If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
• If you are using Windows XP and Vista it is better to have administrative rights on your account.
• You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
• Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
• If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
• If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

The virus guard could block the execution of the installation. Make the appropriate settings to the Virus Guard to run the installation.

Error:

• The payment could not be completed. Please use another credit card or payment option. If the problem persists, contact support@gamersgate.com.
• Error code: 10417

Contact your bank. They have probably blocked your credit card for international tranfers due to security reasons.

Download and install the C++ Redestibutable program from Microsoft.

http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en

There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games iare delivered from developers and publishers, so the risk of having an infected download is minimal.

NOTE: For BitDefender you may turn off real time protection.

Turning off write-protection on the temporary files is enough to make the installer work properly with them.

You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

This most probably a video driver problem and usually games offer to install DircetX after they install the game, so the game runs properly.

Do update your DirectX to preferably a 9c version from www.microsoft.com

NOTE: Windows Vista allows to use only DirectX version 10, meaning that games that require the previous version will sometimes not run on Vista due to this reason. Possible solution is to use Compatibility mode.

For this:

1) Right click on the icon that executes the game

2) Chose compatibility tab

3) Select the required operating system in the offered fields.

Check the forum for some information

http://forum.paradoxplaza.com/forum/showthread.php?t=368190

http://forum.paradoxplaza.com/forum/showthread.php?t=394907

The Downloader is not authorized to work in this folder/directory. Move the Downloader to a folder or directory where files can be created.

Try download or install the game on another drive. It may matter if the drive is FAT32 or NTFS formatted.

Corrupted files. Delete any downloaded files and try again.

Some anti-virus applications react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses. The virus guard could block the execution of the installation. To resolve this you may try to change the configuration of the securing application and see if you have more satisfying results then.

This problem is most likely due to a non supported character in your password or username for the GamersGate account.

Change it and try again.

Do update your DirectX to a 9c version at www.microsoft.com. Having the DirectX 10 version doesnt always seem to be good enough.

NOTE:  Some games can be run only having DirectX 9.0c version, at the same time Vista supports 10 and higher.

This type of messages appear in case you are installing an expansion or an add-on, not having the required original\previous expansion installed, or you are installing in a different folder. This is most common for adding Hearts of Iron Armageddon to Doomsday expansions and it means that you have installed Armageddon in the wrong folder or not installed at all. The correct install path AFTER Armageddon is installed is, by default, C:Program FilesParadox InteractiveDoomsday.

ADVICE: Do read the game details on games page to know what is required for a particular game/expansion to be installed.

This may happen due to different reasons. Some of them may be:

• 1) An anti-virus application may be blocking/filtering the download. Lower the anti-virus settings or disable the antivirus during the download.
• 2) Your internet service provider may use a built-in security service, which detects suspicious sites and checks if they are containing viruses,trojans, worms and etc. It probably filtered your download domain and caused problems to the download manager when it tried to countinue downloading.

Please make sure you are running the game with the necessary user privileges – i.e. try running as an administrator via “Run as Administrator” in the context of the executable

 Please also check your system to make sure you have access to the Tages folder (e.g. the hidden folder “c:\ProgramData\Tages” resp. “C:\Users\All Users\Tages” in Windows Vista and Windows 7, on an English Windows XP this translates to “c:\Documents and Settings\All Users\Application Data\Tages”). Usually this folder will always be accessible to any account, unless your system has been intentionally modified, e.g. folder permissions or ownerships have been changed or there are monitoring tools running on the PC denying access to this folder.

Turn off real time protection in BitDefender.

NOTE: Some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

Yes, you can.

• 1) Copy the download file and the temp folder as they are located near each other
• 2) Paste on another computer that has connection to the internet
• 3) Run the download file and fill in the login/password if necessary
• 4) The installation process will start automatically, if the temporary folder is in place, since it will find the install files.

NOTE: Internet connection is required for performing the installation process. Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

No, you cannot. Internet connection is required to install games. If the target computer has slow download bandwidth, then the game can be downloaded on another computer and then transferred in any way to your original computer. There you can use them to install, but connection is needed to sign in and start the installation process.

NOTE: You should move the download file and the temporary Gamersgate folder (GamersGate temporary files) as they are placed near each other in order to install the downloaded games. Otherwise the downloader will start the download process again. Installation should be started using the download file, and it cannot be done manually from the temporary folder.

You can install the games on any of your computers as long as that computer has an internet connection.

NOTE: Games that need activation using a serial have an activation limit. Contact support@gamersgate.com for more information

No.

Yes, unless GamersGate is blocked manually of course. The Windows version of the GamersGate downloader uses the same proxy settings as Internet Explorer, which can be set in the control panel.

Yes, now you can. Some games are available for MAC. Do check out this link on our site.

http://www.gamersgate.com/mac

No, it is not, but some antivirus react improperly. It will be crucial for our business to supply any kind of malware, but still defenders suspect file names like Generator as viruses.

NOTE: For BitDefender you may turn off real time protection.

As it seems like GamersGate is the only digital distributor out there that do not manipulate the games to fit their own system there have been reports of difficulties installing addons from GamersGate to original games bought elseware.

There suggestions below are found on the Paradox Forum. It works for some customers and may also be adaptable for other games:

If the installer cant find HoI 3, delete local content from Steam and download again from Steam. That may make the installer to work properly.

You can also try to copy the HoI3 folder from the Steam folder and store it somewhere else.

Probably a problem with your security applications interrupting the download.

Known program(s) that may give this problem

* Nvidia Forceware (Firewall)

External hard drives with faulty bios settings or being formatted in wrong file(FAT32, NTFS) system may also cause this problem 

No. Internet connection is only necessary during the installation process and the first time you run the game. After that no more internet connection is required, unless it is an online game, or it requires online account creation (and it is specified on the game page)

Yes, some games got some kind of protection. This is done according to the agreement with the developers and publishers. However, the activation limit that may be on this protection is easy reset by an email to support@gamersgate.com. Any game bought on GamersGate is yours to download and install as many times as you like.

No, Gamersgate does not save the credit card information of users. All payments are handled directly through integrated pages of our payment partners. GamerGate never directly accesses your CC information.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

The GamersGate downloader and many games for Windows (not Mac) work on GNU/Linux by using Wine. More information about Wine and about games that work on Wine can be found on official Wine page.

No. Windows ME cannot run the GamersGate downloader as it does not support all features required by the downloader. We do not intend to support Windows ME.

Tip from Customer:

Change settings for your browser or try another browser. Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

The path to a certain file can only be so long due to operating system parameters; and if you download somewhere with an already long filename (C:\Windows\Users\Example\My Documents\Downloads) for example; then long named files will cause an error. Try moving the downloader to a shorter named area, ie "C:\Downloads"  and try again. If you kept the GamersGate Temporary files you can move them with the installer and continue where you left off.

Download a new Downloader for the game and try again.

Change settings for your browser or try another browser.

Go to Internet Explorer>Tools>Internet Options>Advanced tab>Security options group and uncheck the box next to option, \"Check for server certificate revocation\". (requires restart of Internet Explorer to take effect)

Most probably, you have a FAT32 File system on the drive you are downloading the game. Fat32 does not support single files that are larger than 4GB in size. For instance, Mass Effect game is one of the very few games at GamersGate that has a file 7gb in size, and at 4GB of download you get this message.The options exclude any possibility to download it to your HDD now, but

• 1 - you can use a flash drive that has 8 gb space and download to it.
• 2 - you can use an external hard disc that has NTFS as a file system.
• 3 - you can create a partition or format an old one and choose NTFS as a new file system for it. Then it will be available for you to download the game.
• 4 - you can use discs, like DVD9, or blue ray to store the game, that you may have the chance to download somewhere else (since it is not possible to download straight on a CD). DVD 9 allows to write 8 gb of space, whilst blue ray discs allow to store even more.

Some of you may need this from Microsoft:

http://www.microsoft.com/downloads/details.aspx?familyid=6521d889-5414-49b8-ab32-e3fff05a4c50&displaylang=en

Gamersgate allows its user to download games of different publishers and developers. For gameplay and technical problems we recommend you to:

• First check out our FAQ section to see, if there is a common resolution.
• Check GameTutor for similar problems and how people may have resolved them. Most problems are already listed there by our trusted users.
• Check out the developers and official game web-sites and forums for information on particular game errors.
• A good solution would be to search over the web in forums for the similar problem - you may find a similar problem that will help you to solve the one you have.
• If nothing of this helped you, then you should contact the support@gamersgate.com and describe the problem you have using the following form.

1) Your account name

2) Order-id, if the question is about a specific order

3) The full name of the game

4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

NOTE: Please include previous conversation when asking questions, that will help us to solve the problem faster. We do not answer emails at night and on weekends, so please have patience and you will be gladly assisted as soon as possible.

To resolve this you need to update the Tages DRM drivers at:http://www.tagesprotection.com/main.htm

To resolve this you need to update the Tages DRM driver that supports Windows 7 (x64). Go to the Tages site and downloaded this file: http://www.tagesprotection.com/5.5/TagesSetup_x64.exe or any latest update to the Tages Drivers for your OS.

You need to

1) Log in on the site

2) Go to My Games tab on the left

3) Chose Purchased Games option

4) Click the Download button next to the game in the list of purchased games.

5) After the download is finished the installation procedure starts automatically.

This is how it workshttp://www.gamersgate.com/?page=shop&what=downloader

NOTE: Installation cannot be made manually. It is done automatically and it requires internet connection to be performed properly.

Installation is done automatically and it requires internet connection to be performed properly.

NOTE: it cannot be made manually. Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

Any game bought on GamersGate is yours to download and install as many times you like. Some games are protected with an activation limit, but that limit is easily reset with an email to support@gamersgate.com

Your transaction is secure. GamersGate protects transactions by using Paynova or PayPal Payment Processor. Paynova and PayPal takes advantage of SSL (Secure Sockets Layer) encryption. In short, SSL encrypts information you are sending through the Internet, into a complex code that no one else can read or change. SSL is just as secure, as if you use your credit card at an ATM.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

You can only use patches made for download versions. If the developer do not provide such patch and you think your game need the patch, please contact support@gamersgate.com about it. Include information about what game it is and the name of the patch you think we need to add. Please note, that it may take time to produce and acquire a patch, and that customer support has a main priority set to answering e-mails about problems, yet still your request will be transferred and handled after it is received and read.

In order to get clarification about it lease get in touch with support@gamersgate.com

If a game does not work or install, it does not mean that the game is broken or faulty. There is a large number of reasons for that. For some games and usual problems we have FAQ section, where you can find a lot of answers to a number of questions. Please do consult the FAQ section and only after trying the recommended actions from it, contact support@gamersgate.com for prompt help.

Some tips to follow during the whole process are the following:

• When downloading the Download file of the game, save it to your hard drive rather than just running it from the browser.
• Upgrade your video drivers to the latest version - at least DirectX 9c from. They can be found at www.microsoft.com
• If you run games under Windows Vista, then try running "as administrator": for that you to right click on the icon of the game, then chose "run as administrator"
• If you are using Windows XP and Vista it is better to have administrative rights on your account.
• You also may try using Compatibility Mode when running games on Vista: right click on the game icon, choose Properties tab and there will be a "Compatibility" tab with different settings
• Sometimes lowering down security/or turning it off and see if it changes the situation - it may block the execution or files or block access to/from them.
• If you have a problem with a game, try downloading it one more time, but to a folder somewhere else that a system folder - like Desktop, or C:/Program Files. Try not running it from the browser, because its better you save the file to your hard drive.
• If you still have no progress see if you can try to download and install on another PC and check if it is a game related problem, or a PC related one.

Yes, it is. If you wish to verify this, please right click on the payment frame and look at the properties. You will see that the destination address begins with https:// - a sign for a secure connection.

NOTE: Gamersgate uses payment services, provided by other companies, and we do not deal with payments at all. All is done via payment services (like Paypal, Click and buy and Paynova).

To patch your game you will need a patch for a digital version of the game. A patch for a disc version will not work. We are trying to always have the latest patches availible in the My Games section but if you think there is a patch missing, please contact us about it and we will acquire it from the developers.

This problem may be due to...

1.You have got a demo of the game installed. Make sure you uninstall the demo before installing the full game.

2. You have patched the game with a patch for the disc version of the game. You must use a patch for a digital version of the game. If you cant find such patch on the official web sit or at the My Games section at GamersGate, please provide us the patch number and we will ask the developers about it.

3. Sometimes the "Run" option in Windows will not work. Download the file and double click it intead.

If you need assistance, you can send an email to support@gamersgate.com and you will be helped promptly.

Download and install the C++ Redestibutable program from Microsoft.

http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en

May be caused due to proxys, firewalls, antivirus, wireless connections etc. Check your settings and if neccessery, disable what can be disabled.

The packed file for Victoria is rather large and will take some time to unpack. This will give the effect of the “freezing”. It may take up to 15 minutes, depending on your system, before the freezing stops. Give it some time and all will install properly.

Your browser is too old or it is not supported. You need at least IE7, Opera, Firefox or Google Chrome.

The links to official pages of some browsers are provided below:

• Internet Explorer

http://www.microsoft.com/windows/internet-explorer/default.aspx

• Mozilla Firefox

http://www.mozilla.com/

• Opera

http://www.opera.com/

• Google Chrome

http://www.google.com/chrome

There are NO viruses or trojans in the download.  Its likely your anti-virus program having what is called a "false positive". It may have found something in the heuristic search, which is not always 100% accurate. The games iare delivered from developers and publishers, so the risk of having an infected download is minimal.

NOTE: For BitDefender you may turn off real time protection.

In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

• account username
• list of games
• order numbers
• date of last login
• date of the last order
• last game/s bought
• address, indicated on your account
• additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.

The more information you provide, the better.

The game is stored:

• a - in a folder named "GamersGate temporary files" next to the Download file that you Saved on your hard drive and used to download the game
• b - at the storage area you have set in the preferences for the browser in case you chose to Run the download when clicking the Download of the game.

After the download is complete you will be asked if you want to remove the files or not.

Your computer may be new for you, but the drivers used for the hardware in your computer was most likely old even before you bought it. That is why you need to update the drivers from the manufacturers official websites.

NOTE: Do keep your video drivers up to date. Update your DirectX 9c from www.microsoft.com . Preferable version is 9.0c

Running DirectX 10 or 11 is often not enough. You still need to install DriectX 9c as well.

Yes, you can download and install your games as many times you like. Once bought the game is yours to use whenever you want.

Turning off write-protection on the temporary files is enough to make the installer work properly with them.

You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

You are not dragging the game to the applications folder. You are probably trying to run the Downloader on the mounted DMG, where there is no write access.

When somebody sends a gift, he/she includes an email address of the recipient. When the gift is sent the recipient receives an email that has a link to Gamersgate to receive the gift. This email has a link to the gift, and it can be activated once the recipient authorises and uses the gift. So the steps are:

• Receive an email with the gift.
• Go to Gamersgate from the link provided in that email.
• Login to your account.
• Click the "Redeem this gift"-button and the game(s) will be added to your account.

Should you have any questions you can always contact the customer support for help.

To gift a game or blue coins, follow these steps:

• Search or browse to find a product you would like to give away.
• Click "Gift this game" on the product page.
• Go to checkout and complete the order.
• Once the payment is completed and you ended up on the confirmation page, you can fill in your friends name and email address, and finally send the gift card by clicking the "Send gift card by e-mail"-button.

Once the gift card is sent, the recipient can use the link in the email to receive the gift.

If you purchased a gift but did not send the gift card on the order details page, do as follows

• 1) Login
• 2) Go to My account on the left
• 3) Go to Order History and look for the order in which the gift was purchased.

NOTE: If you want to get the game for yourself, since you maybe made a mistake and wanted to buy it you can try sending it to your e-mail, then just use the link of the gift - then the game will be added to your account! If you need guidance, do contact support@gamersgate.com and you will be gladly assisted

http://www.arma2.com/

http://www.2kgames.com/civ4/

http://www.paradoxplaza.com/

NOTE:

Concerning problems with Crusader Kings Complete Mac you can raise a support ticket at:

www.vpltd.com/supportdesk/

http://www.eurotrucksimulator.com/

http://www.paradoxplaza.com/

http://www.paradoxplaza.com/

http://ig2.jowood.com/main.php?lang=en

http://www.menofwargame.com/

http://help.commandandconquer.com/cgi-bin/eacandc.cfg/php/enduser/home.php?p_sid=eojS-8Ij

http://www.stalker-game.com/en/

http://www.shipsim.com/home.php

http://www.paradoxplaza.com/SupremeRuler2020/

To retrieve your password/username you can use the "forgot password" function on this page

http://www.gamersgate.com/account/requestpw

and have it sent to your e-mail address, that you have indicated in your account details.

If you experience problems using that function please contact support@gamersgate.com

NOTE: Password retrieval - is a 2 step process. Meaning emails will be sent twice before you can change your password

It is not allowed to merge any accounts, even if you are the owner of all of them. This s for your own security to prevent fraud.

Your browser is too old or it is not supported. You need at least IE7, Opera, Firefox or Google Chrome.

The links to official pages of some browsers are provided below:

• Internet Explorer

http://www.microsoft.com/windows/internet-explorer/default.aspx

• Mozilla Firefox

http://www.mozilla.com/

• Opera

http://www.opera.com/

• Google Chrome

http://www.google.com/chrome

In case you forgot your username and password, but also you cannot use the the retrieve password function, you have an option of retrieving your account using a valid e-mail address.

For this you need to contact support@gamersgate.com and provide as much detailed information about anything related to the account and games as possible. A good list should have:

• account username
• list of games
• order numbers
• date of last login
• date of the last order
• last game/s bought
• address, indicated on your account
• additional info - in any gifts received, any conversations made with support@gamersgate.com, bills from orders, payment transaction numbers, number of blue coins and etc.

The more information you provide, the better.

If your order is confirmed, then the games are at your disposal on your GamersGate account.

You need to

1) Log in to your account at Gamersgate

2) Go to My Games tab

3) Check the Purchased Games sub-tab

NOTE: Serial keys for games are available at "My Games" section of the website, in the tab "Purchased games" underneath the corresponding game. Note that not all games require a serial key, and thus do not have one.

We will help you in case you have a problem or an issue that you cannot resolve. You can reach us by writing an email to: support@gamersgate.com Please write letters from the email that is tied to your account. This information should/may be included in the letter:

1) Your username

2) Order number, if the question is about a specific order

3) The complete name of the game

4) Full description of the problem. Preferably include images, error texts, print screens and everything that is relevant and may help.

5) Computer specifications including operating system (Windows XP/Vista ; 32/64 bit)

Please include previous conversation when asking questions so we can help you solve the problem faster.